Q: Why should I choose a Professional Pet Service?
kennel activity, which also reduces the possibility of pet illnesses.
Q: What does a Professional Pet Sitter or Dog Walker Do?
Caring pet owners know that most pets adjust better to their owner’s absence and experience less anxiety and stress when they can remain in their own home environments. Pet sitters make this possible with daily visits to your home. In addition to meals, exercise, playtime and cleaning litter boxes or cages, professional pet sitters may also administer medications, walk dogs and perform other pet-care duties. That’s why in-home pet care is the choice of pet owners and the “pet-preferred” method of vacation and travel care.
Pet sitters may also provide vital home-care services while you are away, including mail or newspaper pick up, plant care and watering, placing trash outside for pickup or rotating the lights and opening or closing the blinds to make your house look lived in. A professional pet sitter provides peace of mind for everyone.
Q: Why should I use your services, when I might be able to get a friend, neighbor or relative to do it?
It is wonderful to have a trusted friend, neighbor or relative willing to help you while you are away. However, reports exist of catastrophic circumstances with little or no recourse when choosing this option. We won’t ask you to watch our pets when we go out of town and we are a professional service with a guarantee and we are insured and bonded, which covers both us and you should anything go wrong.
Q: How do I get started with Executive Pet Services?
First, as soon as possible before you need our services contact us by calling us at 216-759-PETS (7387) or fill out our CONTACT FORM. We will then contact you to set up a free “Meet n’ Greet” meeting to meet you and your pets.
If you are leaving for an extended amount of time such as a business trip or vacation, we recommend that you contact us as soon as you know about your trip ensure your reservation.
Q: How many visits a day do you provide for pets?
That is your choice. For dogs, we require a minimum of two (2) visits per day. Most people request 2 or 3. It really depends on your dog’s needs. For cats and other animals, we require a minimum of one (1) visit per day.
Q: What should I expect at the Free “Meet n’ Greet” meeting?
You and your pets will meet the pet sitter and the pet sitter will get to meet you. We then discuss the pet and house care services needed and the service period desired, complete the Service Agreement, the Pet Owner Profile, the Pet Profile and the Veterinarian Release form, and then the pet sitter will obtain and test a house key (or other form of entry) and obtain 100% of the fees.
Q: How much notice do you need for a cancellation?
We require at least 24 hours notice should you need to cancel. Cancellations after this period will result in loss of the service fee for the services falling in the next 24 hours.
Q: Do you take “Last Minute” or emergency reservations?
Yes. For current, well-established clients, provided we have a copy of your key and all necessary documents were previously completed. Additional fees may apply for service required with in 24 hours.
Q: Do you administer medications to pets?
Yes, we will administer medication pills, drops and/or injections with a vet’s written approval and directions. However, we will not administer medication to any animal that poses a danger to the sitter.
Q: Will I always have the same pet sitter?
We want you to build a relationship with your pet sitter so you and your pet(s) feel comfortable. We do our best to keep your sitter the same for every visit. However, there may be times when your assigned sitter isn’t available, in which case another sitter will be substituted.
Q: How am I billed and when is it due?
100% of the fee is expected at the completion of the Meet N’ Greet meeting. All Balances must be paid in full prior to service to guarantee your reservation. We currently accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL, CASH and CHECKS. We do not accept post dated checks. Credit Card authorizations must be made in person or through PayPal.
Q: Are you bonded and insured?
We are insured through Pet Sitters Associates, LLC. Bonding covers theft only, and our insurance covers theft, loss of a pet, and much more. We are also bonded for your peace of mind.
Q: Is my personal information kept confidential?
Yes!! We do not disclose any client information to any third parties. All Service Agreements, Pet Owner Profiles, Pet Profiles and the Veterinarian forms are kept in a secured location. Only the pet sitter will have access to your personal information. Veterinarians may request pet specific information in emergencies.
Q: May I offer a gratuity to my pet sitter?
Yes, you may offer it directly to your sitter or send it to Executive Pet Services. 100% of gratuities go to your pet sitter or sitters.
Q: What services do you provide and in what areas?
We provide the following services in the Cleveland, OH and West, South and some East Suburbs:
Executive Pet Services provides: